A new system to combat mistreatment: the 3133 hotline and online reporting form

Updated on 03/06/2026

As part of the National Strategy to Combat Mistreatment and the law of 8 April 2024, known as the "Better Aging" law, a new structured national system is being rolled out: the national hotline number 3133 (which replaced 3977 as of 1 March) and an online reporting form.

The 3133: a new national number to report mistreatment of vulnerable adults

Useful link: [If you are a victim or witness of mistreatment against a vulnerable adult, call 3133 – solidarites.gouv.fr](https://solidarites.gouv.fr/3133-maltraitances "Visit the https://solidarites.gouv.fr/3133-maltraitances website – new window")

As part of the reinforcement of the national framework for the prevention and combat of abuse, a new national hotline for listening and reporting has been implemented since 1 March 2026: 3133. This service is aimed at older people, people with disabilities, and more broadly, all adults in vulnerable situations.

Free and available 7 days a week, from 9 a.m. to 8 p.m., the 3133 replaces the previous 3977 number. It serves as a single entry point for any person who is a victim or witness of abuse—whether physical, psychological, financial, or related to neglect.

To schedule a call with 3133 or request a callback, an online form must be completed:

The National Complaint Form: [Health and Social Affairs: File a complaint or report](https://demat.social.gouv.fr/commencer/sante-social-signaler "Visit the https://demat.social.gouv.fr/commencer/sante-social-signaler website - new window")

This initiative is accompanied by the launch of the national tool SIRENA, deployed on May 28, 2026. It will now enable the processing and transmission of reports and complaints regarding mistreatment of vulnerable adults, in a secure and standardized framework, with the aim of improving coordination and follow-up of situations.

Reports received via 3133 undergo thorough analysis. Depending on their nature, they are subsequently forwarded to the competent authority for handling: regional health agency (ARS), departmental council, or departmental directorate for employment, labour and solidarity (DDETS). When the reported incidents do not concern situations of abuse, callers are directed toward the most appropriate support services for their situation.

Associated documents

* [Download Flyer 3133

PDF - 0.09 Mb - 03/06/2026](/contenu/telechargement/38004/288526/file/3133_Flyer.pdf)